Cadensa support.

Make sure you are signed in to the App Store with the same Apple Account you subscribed with. In Cadensa, open Settings, choose Cadensa Pro, and tap Restore purchases. You can also reach the Cadensa Pro page from Practice. You may need an internet connection, but no Cadensa account or separate sign in.

On the Cadensa Pro page, tap Manage subscription. Or open the iOS Settings app, tap your name, then Subscriptions, and choose Cadensa. Apple also has instructions for canceling.

• Subscriptions renew automatically unless you cancel at least 24 hours before the current period ends.
• Apple charges your Apple Account when you confirm, and for each renewal within the 24 hours before the period ends.
• The App Store shows your local price and renewal terms before you confirm.
• Monthly and annual plans give exactly the same Pro access.
• Canceling turns off renewal. You normally keep Pro until the end of the period you paid for.
• Deleting the app, an account, or your local data does not cancel an Apple subscription.

Apple handles all billing and refunds for App Store purchases. To ask for a refund, use Report a Problem. If Apple reports a billing issue, update the payment method in your Apple Account. We cannot take a card payment or change Apple’s billing decisions, but we are happy to help you find the right place.

Daily phrases, core sounds, core pronunciation practice, and a starter lesson, story, and conversation are free. Cadensa Pro unlocks the full libraries of guided lessons, read-aloud stories, and guided conversations, and lets you create your own practice phrases. Your saved history and the phrases you have already made stay available after Pro ends. Online AI conversations are not available in the current version and are not part of Pro.

• Can’t record: allow microphone access for Cadensa in the iOS Settings app, under Privacy & Security, then Microphone.
• Can’t hear the example: check the volume and the selected reference voice.
• No feedback for a language: some language files or system voices need to be downloaded once first. Feedback options vary by language and device.

Core practice runs on your device and works without a Cadensa account. Supported speech recognition runs on the device, once any language files it needs have been downloaded. Buying or restoring Cadensa Pro, and account requests, may need an internet connection.

Open Settings in Cadensa to export your learning history, or to delete local history, recordings, account copies kept after signing out, and older recovery copies. Speaking account has separate controls for an existing account’s cloud data. Deleting local data and deleting cloud data are separate actions, and neither cancels an Apple subscription. Email us if a request cannot be completed in the app. See the privacy policy for details.

Pique is now Cadensa, refreshed as a pronunciation practice app. It is the same App Store app, so updating Pique installs Cadensa. If something from Pique looks wrong after the update, write to us.