Terms of service.

These terms apply when you hire Core Arc Studio LLC (“we”, “us”) to design, build, host or maintain a website (“the services”). You accept them when you pay a deposit, subscribe to a plan, or sign a proposal that refers to them.

If a written proposal or quote we send you says something different from these terms, the proposal wins for that project.

The Landing Page ($1,500) and The Multi-Page ($3,500) are one-time projects.

• We take a 50% deposit to reserve your slot and start work. The other 50% is due when the site is ready to launch, before it goes live on your domain.
• Each package includes the rounds of revisions listed on the pricing page. Further rounds, extra pages or new features are quoted before we start them.
• We agree a timeline with you at the start. It depends on you sending content, images and feedback on time, and moves if those arrive late.
• If a project stalls on your side for more than 60 days, we may close it and invoice for the work completed so far.

The Subscription plan costs $199 per month with nothing upfront. We design and build your site, then host it and keep it updated for as long as the plan runs.

• What it includes: a professional site of up to five pages, hosting and SSL, small content updates each month (text, images, hours, prices and similar edits), and priority support.
• What costs extra: new pages beyond five, a redesign, or new features. We quote these before starting.
• Minimum term: the plan has a 12 month minimum, which covers our upfront cost of designing and building your site. After 12 months it continues month to month.
• Ending early: if you end the plan before the 12 months are up, the remaining monthly payments of the minimum term become due.
• Cancelling after the minimum: email us at any time. The plan ends at the end of the billing month you are in, and you are not charged again.

The content updates add-on for fixed price builds ($49 per month) runs month to month with no minimum and can be cancelled the same way.

Monthly plans are billed automatically through Stripe, by card or bank debit (ACH). The first payment is taken when you subscribe, and each later payment on the same day of the month. Stripe emails you a receipt each time.

We never see or store your full card or bank account number; Stripe handles them. To update your payment details, see client support.

Prices are in US dollars. If we ever change the price of a plan you are on, we will email you at least 30 days before the change, and never during your minimum term.

Most failed payments are an expired or replaced card, so we start with reminders:

• When a payment fails, Stripe retries it automatically over the following days and emails you a link to update your payment details. We will also contact you directly.
• If a payment is still unpaid 14 days after it was due, we may pause your site. Visitors then see a short “temporarily unavailable” page instead of your site. Nothing is deleted.
• Once the balance is paid, your site comes back, normally within an hour and always within one business day.
• If a balance stays unpaid for 60 days, we may end the plan. The remaining payments of any minimum term are still due.

For fixed price builds, the site goes live on your domain once the final 50% is paid.

• Fixed price builds: once paid in full, you own the code and design of your site outright.
• Monthly plan: the plan is a lease. We keep ownership of the code and design while you pay for the service of having the site. After 24 months of payments you can buy the site outright for a price we quote at the time; you then own it like a fixed price build.
• Your content: your text, photos, logo, brand and business information are always yours, on every plan. If the monthly plan ends, we send you a copy of your content on request.
• Portfolio: we may show your finished site in our portfolio. Tell us if you would rather we did not.

• Your domain name is registered in your name and paid for by you, so it stays yours whatever happens to the plan. We can set it up for you with access you give us.
• We host website files only, not email. We recommend Google Workspace or Microsoft 365 for business email.
• Your site may rely on outside services, such as hosting networks, map embeds, booking tools or payment providers. Their own terms apply to them, and we are not responsible for their outages or changes.

• You confirm that you have the right to use everything you send us for the site, including text, photos and logos.
• You are responsible for what your site says and offers, and for following the laws that apply to your business, including having your own privacy policy if your site collects visitor information.
• We may decline or remove content that is unlawful, infringes someone else’s rights, or is meant to deceive or harm visitors.

• Deposits: refundable in full if you cancel before design work starts. Once design work has started, the deposit covers that work and is not refundable.
• Final payments: not refundable once the site has launched. If something is not as agreed, tell us and we will fix it.
• Monthly fees: not refunded for partial months.
• If we charge you by mistake, we refund the amount in full.

We host sites on a global network built for high availability and fix problems promptly, but no service can promise to be online every minute. We are not liable for lost business or other indirect losses caused by an outage or an error on the site.

Our total liability for any claim about the services is limited to the amount you paid us in the three months before the claim.

If we change these terms, we update the date at the top of this page. If you are on a monthly plan, we email you about any change that affects you at least 30 days before it applies.

Questions about these terms, billing or your site: email [email protected]. We reply within 24 hours.