Support & FAQ
We are here to help you get the most out of LiveScan. If you have any questions or run into any issues, please review our frequently asked questions below.
Frequently Asked Questions
Is my data private?
Yes. LiveScan is designed from the ground up for absolute privacy. All text extraction, data detection, and translation are performed securely on your device. We do not have any servers. We do not collect, read, or share your scans.
Does LiveScan work without an internet connection?
Absolutely. Because all processing happens on your device, you can scan documents, parse barcodes, and extract text without any internet connection. If you have LiveScan Pro, you can also translate text fully offline.
How does the free version differ from LiveScan Pro?
The free version allows you to scan unlimited text and keeps your 10 most recent scans in your history. Upgrading to LiveScan Pro unlocks unlimited scan history, Searchable PDF and Markdown exports, offline translation, simultaneous multi-language detection, and live barcode scanning.
How do I cancel my subscription?
You can manage or cancel your LiveScan Pro subscription directly through your Apple ID settings. Open the Settings app on your iPhone, tap your name at the top, and select "Subscriptions".
Why is the translation feature not working?
Offline translation requires your device to download the necessary language packs. Please ensure your device is updated to the latest version of iOS, and check your Apple Translation settings to ensure the language you are trying to translate is fully downloaded.
Contact Us
If you need further assistance, please reach out to us. We would love to hear your feedback or feature requests.