App Support · Kiln
Welcome to support for Kiln. We are here to help you get the most out of your private, on-device image generation studio on Mac and iOS.
Contact Us
If you encounter an issue, have a feature suggestion, or have questions about a model, please message us directly. We aim to reply within 24 to 48 hours.
Frequently Asked Questions
Does Kiln work completely offline?
Yes. Once you download a model from the built-in library, you can disconnect from the internet entirely. Text to image generation, image to image iterations, and 4x enlargements run locally on your Mac hardware.
Which devices are supported?
Kiln is optimized for Macs with Apple Silicon (M1, M2, M3, M4 or later) running macOS 14.0 or newer, as well as iPhone and iPad running iOS 17.0 or newer. Fast distilled models like SD Turbo and Dreamshaper run comfortably on 8GB unified memory configurations, while 1024px SDXL class models shine on 16GB or higher systems.
Why are model weights downloaded separately?
Keeping the initial application installer small allows you to download only the models you want to use. You can download and remove models at any time in the Model Library to manage storage space on your disk.
How does 4x enlarging work?
Enlarging runs via a Core ML model on Apple Silicon's Neural Engine rather than the GPU. This prevents memory contention with the diffusion model and produces clean, high-fidelity 2048px or 4096px files in seconds without artifacts.
What does Kiln Pro include?
Text to image generation and all 8 models are always free and unlimited. Kiln Pro removes the daily volume limits on starting from an existing picture (Image to Image), 4x enlargements, and allows unlimited saved presets.
How do I restore settings from an exported picture?
Every exported PNG records its creation parameters (prompt, seed, model, step count) in standard metadata chunks. Simply choose File > Restore Settings from a Picture or drag a saved PNG back onto the canvas to restore dials automatically.